Microsoft SQL Server Support and Maintenance

Faster respond to pitfalls

Leverage on AI solution to mitigate potential problems in your database servers. AI-DBA solution integration ensures the support engineer gets right notification at right time to prevent catastrophic disasters.

Connect with expert engineers

our engineers openly share information with a goal of improving the support experience and database server productivity. Support engineer schedules routine call to update management team regarding database server health and workload.

Comprehensive service coverage

End-to-end support service to ensure database servers are up and running. No hidden charges or negligent from support engineers.

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Optimum Environment for SQL Server

Building Robust
Database Servers

Creating an optimum environment for SQL Server is crucial. With a well-designed and well-maintained setup, you can enhance the overall performance, security, and stability of your SQL Server infrastructure.

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Building robust sql server database servers

SQL Server Support Plans

Proactive administration

Frequent database health check and assessment is taken with goal of improving stability and scalability of database servers.

Performance
tuning

Support engineer recommends on the query, index and database configuration changes to ensure performance improvement is garanteed.

Security
hardening

Mitigate security breach. support engineer will assess the security aspects of the database server, and provides recommendations for further hardening beside patching.

Maintenance and Capacity Planning

Ensure the underlying hardware resources are capable to carry on the database workload. The databases are maintained to increase the ROI on hardware investments.

migration and Consolitdation

Save significant amount for database servers by migrating and consolidating on-premise workload to Azure cloud or on-premise farm.

Unlimited support tickets

The simplest and most affordable offer for any businesses. our support engineer will respond to your tickets within the agreed SLA.

	Ancillary	Medial	Premier	Mission Critical
Service Level Agreement (SLA)	8/5	8/5	24/7	24/7
Proactive Administration
Performance Tuning
Security Audit and Hardening
Maintenance and Capacity Planning
Migration and Consolidation
ISV collaboration
Contact Medium	Ticket	Ticket	Ticket / Phone	Ticket / Phone
Scheduled Video Call	14 Hours/Month	32 Hours/Month	42 Hours/Month	58 Hours/Month
Response Time	24 hours or next business day	1 hour or next business day	1 hour	30 minutes
Support Engineer Allocation	Shared Pool	Shared Pool	Dedicated	Dedicated
	Contact	Contact	Contact	Contact

Ultimate Security for SQL Server

Mitigate Ransomware Attack

The consequences of such attacks can be devastating, leading to data loss, financial losses, and damage to an organization's reputation.

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Have you encountered significant performance degradation recently?

We can perform a health check to identify the current performance issues. At the end of the service, you will receive a document detailing the workaround.

Are you facing challenges in maintaining your database servers?

Our support engineers can help you with your daily database administration and maintenance tasks; we can offer you a comprehensive support plan.

Do you need to perform a security and vulnerability assessment?

Our support engineers can assist you in evaluating the security metrics and reconfiguring the instances and databases for higher security measures.

What are the benefits of engaging with SQLaaS Sdn Bhd?

Benefits include improved database performance, reduced downtime, proactive monitoring and maintenance, access to expert support, scalability, cost-effectiveness, and peace of mind knowing your databases are in safe hands.

Do I need to provide VPN connection?

Premier and Mission Critical support plans are require to have VPN connection to the enrolled SQL Server instances.

What are the differences between support plans?

Ancillary support is designed for small enterprises with lower workloads with higher downtime tolerance, as per package feature it is cost-efficient.

Medial support meant for medium to large scale enterprises with minimum downtime tolerance, it comes with proactive services in 8x5 service level agreement.

Premier support meant for medium to large scale enterprises with minimum downtime tolerance, it comes with proactive services in 24x7 service level agreement.

Mission Critical support is specifically designed for enterprises with no downtime tolerance such as banks, ports, air lines and etc. It comes with proactive services in 24x7 service level agreement and dedicated support engineers.

SQL Server Severity 17 Error 25606

SQL Server Error 25606, Severity 17 indicates that the system encountered an issue while processing PolyBase activities. This error is commonly associated with the use of Polybase services (introduced in SQL Server to allow data integration between extern...

SQL Server Severity 17 Error 25605

SQL Server Error 25605, Severity 17 is typically related to internal system or resource issues. This severity level (**17**) indicates a critical condition in which the database operation cannot proceed due to resource exhaustion or hardware limitations. ...

SQL Server Severity 17 Error 25604

SQL Server Error 25604, Severity 17 signifies that an issue has occurred, causing a problem in the processing or execution of database operations. Severity level 17 indicates resource-related matters, such as server memory allocation failures, disk space ...

SQL Server Severity 17 Error 25603

SQL Server Error 25603, Severity 17 typically signifies a resource-related issue that impacts database operations. This problem is associated with insufficient system resources such as memory, disk space, or CPU availability on the SQL Server instance. A...

SQL Server Severity 17 Error 25602

SQL Server Error 25602, Severity 17 generally indicates issues related to resource limitations or environmental factors that prevent a query or process from executing successfully. These errors typically reflect problems such as insufficient memory, disk ...